skw Platform Privacy Notice

This page describes what we collect when you use skw and how we keep that data protected. We take your privacy seriously. Our commitment is to be transparent about the information we gather, the purposes we use it for, and the safeguards we employ to prevent unauthorised access or misuse.

We operate skw as a platform where you access live-dealer tables, sportsbook markets, and slot games through a single account. To enable these services—deposit processing, withdrawal settlement, account verification, and customer support—we collect personal information from you. We also use technical data to maintain platform security and detect fraud.

Our jurisdiction-restricted access model means we do not offer our services where local law prohibits online gaming. We comply with data protection standards in the jurisdictions where we operate. If you have questions about how we handle your data, contact our support team via live chat, email, or in-app messaging.

What We Collect and Why on skw

We collect your personal information in two categories: data you provide directly, and data we collect automatically through your use of skw.

Information You Provide

When you register an account on skw, we ask for your full name, date of birth, email address, and phone number. We use this information to verify your identity and comply with account verification requirements. Once verified, we store these details securely and refer to them only when processing withdrawals, handling support requests, or investigating suspicious account activity.

When you make a deposit, we collect payment information—your preferred method (DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, or bank transfer via mobile banking, local payment, online payment, e-wallet) and transaction amounts. We do not store full card numbers or bank credentials; payment processing is handled by our payment partners under their own security protocols. We retain deposit records in your account history to support settlement audits and withdrawal verification.

If you contact our support team, we log your message, the issue type, and our response. We use these records to improve our help resources and train our multilingual support staff. Support conversations may be reviewed by our management team to ensure quality and resolve escalations.

Information We Collect Automatically

When you use skw, we record technical data: your IP address, browser type, operating system, and the pages you visit. We use this to detect fraud, prevent abuse, and maintain platform stability. If you access skw from different cities—Jakarta, Surabaya, Bandung, Medan, or Semarang—we may flag unusual access patterns to protect your account.

We also use cookies and similar tracking technologies. Cookies help us remember your preferences, keep you logged in, and analyse how you navigate the platform. Most browsers allow you to disable cookies, but doing so may limit your ability to use certain skw features such as live-dealer table selection or account dashboard functions.

How We Use Your Data

We use your information for these core purposes:

• Account management: Registration, login, password recovery, and account tier updates.
• Payment processing: Deposit and withdrawal settlement, reconciliation, and fraud prevention.
• Verification and compliance: Identity confirmation, age verification, and jurisdiction screening.
• Customer support: Responding to queries, resolving disputes, and handling account recovery requests.
• Fraud detection: Identifying duplicate accounts, collusive betting, and breach attempts.
• Platform improvement: Analysing usage patterns to enhance live-dealer studio quality, sportsbook market selection, and interface design.

We do not sell your personal data to advertisers or data brokers. We do not rent your email to third-party marketers. Our data use is limited to operating skw and serving you directly.

Data Sharing and Third Parties on skw

We share your data with third parties only when necessary to operate skw or when required by law.

Payment Partners

Our payment processors (the companies that handle DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, and bank transfers) receive your transaction details to process deposits and withdrawals. These partners operate under their own privacy policies and may retain transaction records for compliance purposes. We do not control their data handling; they are independent data processors.

Legal and Regulatory Obligations

We may disclose your information if required by law, court order, or regulatory authority. If a government agency in your jurisdiction requests user data related to account verification or fraud investigation, we will comply. We do not volunteer data proactively; disclosure occurs only in response to valid legal process.

Data Storage and International Transfer

Our servers may sit outside your jurisdiction. When you use skw, your data may be transferred to, stored in, or processed from locations outside Indonesia. By using skw, you acknowledge this international transfer. We apply standard encryption and security measures to protect data in transit and at rest, regardless of server location.

Your Rights on skw

You have the right to:

• Access: Request a copy of all personal data we hold about you. Contact our support team with your account ID and request reason.
• Correction: Update or correct inaccurate information in your profile, email, or phone number via account settings or by requesting support.
• Deletion: Request deletion of your account and associated data. Deletion is permanent and triggers account closure. We may retain certain data for legal or compliance purposes after account closure.
• Objection: Opt out of non-essential data collection (e.g., analytics cookies) via browser settings or account preferences.

Data Retention on skw

We retain your personal data for as long as your account is active, plus a retention period after closure. Deposit and withdrawal records are kept indefinitely for audit and settlement purposes. Support tickets are retained for 2 years. Account verification documents (ID scans, address proof) are deleted 5 years after account closure, unless legal holds apply.

Security Measures

We use industry-standard security: SSL encryption for data in transit, secure hashing for passwords, and access controls limiting staff to data necessary for their role. We conduct regular security audits and maintain incident response procedures. However, no system is completely secure; we cannot guarantee absolute protection against determined attackers.

Contact Us About Your Data

If you have questions about our privacy practices, wish to exercise your rights, or believe your data has been misused, contact our support team. We respond to data-subject requests within 10 business days. You can reach us via live chat (available during business hours), email, or in-app messaging. When you submit a privacy request, include your account ID and a clear description of what information you seek or what rights you wish to exercise.

We at skw remain committed to handling your information responsibly. Our privacy practices evolve as regulations and technologies change; we will notify you of material policy changes via email or in-app notification. This notice was last updated in accordance with the requirements that apply in our operating jurisdictions.